Troubleshooting

I didn't get my invite emailCopy link

• Check your spam or junk folder.
• Confirm with your school that they used the right email.
• Ask them to send it again — staff invitations are resent from Staff → Invitations; parent invitations are sent again from the student's Family tab (see Invite a parent by email).

My invite link doesn't work / says expiredCopy link

Invitations expire after a while, and old links stop working for security. Ask your school to send you a new one.

I can't sign inCopy link

• Type your email and tap Continue — make sure it's the right one.
• Make sure Caps Lock is off when typing your password.
• Tap Forgot password? to reset it — see Reset your password.
• If your account was created with Google or Apple, the app will point you to Continue with Google or Continue with Apple instead of asking for a password.

I forgot which email I usedCopy link

Try the email you most commonly use, then try any work or family email. If you still can't find it, contact your school — they can look it up.

I forgot my passwordCopy link

Tap Forgot password? on the sign-in screen and follow the steps — you'll get a 6-digit code by email, not a link. See Reset your password.

My password reset code didn't arriveCopy link

• Wait a minute and check spam.
• Tap Resend code (you may need to wait up to 60 seconds).
• Make sure you typed the right email.

I can't see my schoolCopy link

• Make sure you signed in with the same email your school used to invite you.
• If you belong to more than one school, tap your school's name at the top of Home to switch — see Switch between schools.
• If your school is still missing, contact your school office.

I can't see my childCopy link

• The school must link your account to your child.
• The child must be enrolled for the active school year.
• Contact your school office to confirm.

Notifications aren't arrivingCopy link

• Open the menu (☰), tap Account, then Notification Settings, and make sure Push Notifications is on. See Turn on push notifications.
• Open your phone's own Settings app, find Inscriti, and turn on Notifications there too.
• Try signing out and back in.
• Restart your phone if nothing else works.

The QR scanner won't read the codeCopy link

• Clean the camera lens.
• Make sure there's enough light.
• Hold the camera steady, a few inches from the code.
• Make sure Inscriti has permission to use your camera — check your phone's Settings app if it never asked.

A tab or feature is missingCopy link

What you see depends on your school and your own access:

• Calendar, Early Sign-Out, Student App Access, School Messaging, and Staff Attendance are switched on per school — ask your admin to turn one on if it's missing entirely. See Turn features on or off.
• Some areas, like Reports & Insights or School Management, only show for staff with the matching permission — see Administrative access and permissions.
• On a phone, only Home, Classes, and Messages are bottom tabs. Everything else lives behind the menu (☰).

My post or message won't sendCopy link

• Check your internet connection.
• Try a smaller attachment — very large files may fail.
• Posts allow up to 10 photos, videos, and files combined; messages allow up to 5 attachments.
• Close the app and reopen it.
• If you keep seeing an error, contact support.

My photo upload is stuck or failingCopy link

• Check your internet.
• Try a different photo to see if the issue is just one file.
• Reduce the size of very large photos if possible.

My document upload failedCopy link

• Posts accept PDF or Word documents; messages accept PDF only. Other file types, including Excel, aren't supported.
• Try again. If it still fails, the file may be too large.

I'm signed into the wrong accountCopy link

1. Open the menu (☰) and tap Account.
2. Scroll down and tap Sign Out.
3. Sign in with the correct email.

Accepting an invite while signed into the wrong account? The app shows a Wrong Account screen with a Sign Out & Continue button — tap it to switch.

The app is slowCopy link

• Pull down on any screen to refresh.
• Close the app and reopen it.
• Make sure you're on a strong internet connection.
• Update the app from jfeld.link/inscriti-download.

The app crashed when I opened itCopy link

• Update to the latest version.
• Restart your phone.
• If it keeps happening, reinstall the app and sign back in.

I changed schools and need to start overCopy link

Contact your old school to remove you and your new school to invite you. Your account itself stays the same.

I see "You don't have access to this school"Copy link

This usually means you're signed in with the wrong email, or your school hasn't finished linking your account yet. Contact your school office to confirm which email they used and that your account is fully set up.

I see content that shouldn't be on InscritiCopy link

1. Open the post (or find the comment).
2. Tap the More icon (⋯).
3. Tap Report, choose a reason, and tap Submit Report.

A school admin will review it. See Report a post or comment.