I didn't get my invite email
- Check your spam or junk folder.
- Confirm with your school that they used the right email.
- Ask them to resend the invite from the Staff or Students screen.
My invite link doesn't work / says expired
Ask your school to resend a fresh invite. Old links stop working for security.
I can't sign in
- Check that you're using the right email.
- Make sure Caps Lock is off when typing your password.
- Try Forgot Password? to reset it.
- If you usually sign in with Google, tap Continue with Google instead of typing a password.
I forgot which email I used
Try the email you most commonly use, then try any work or family email. If you still can't find it, contact your school — they can look it up.
I forgot my password
Tap Forgot Password? on the sign-in screen and follow the steps. See the password reset guide.
My password reset code didn't arrive
- Wait a minute and check spam.
- Tap Resend Code (you may need to wait 60 seconds).
- Make sure you typed the right email.
I can't see my school
- Make sure you signed in with the same email your school used.
- If you belong to more than one school, tap the school name at the top of Home to switch.
- If your school is still missing, contact your school office.
I can't see my child
- The school must link your account to your child.
- The child must be enrolled in the active school year.
- Contact your school office to confirm.
Notifications aren't arriving
- Open Settings → Notifications in the app and turn on the type you want.
- Open your phone's Settings app, find Inscriti, and turn on Notifications.
- Try signing out and back in.
- Restart your phone if nothing else works.
The QR scanner won't read the code
- Clean the camera lens.
- Make sure there's enough light.
- Hold the camera 6–10 inches from the code.
- Make sure Inscriti has permission to use your camera (in your phone's Settings).
A tab is missing (Calendar / Early Sign-Out / Messages)
These features are turned on per school. Ask your school admin to enable them.
My post or message won't send
- Check your internet connection.
- Try a smaller attachment — very large files may fail.
- Close the app and reopen it.
- If you keep seeing an error, contact support.
My photo upload is stuck or failing
- Check your internet.
- Try a different photo to see if the issue is just one file.
- Reduce the size of very large photos if possible.
My document upload failed
- Confirm the file is one of these: PDF, Word, Excel.
- Try again. If it still fails, the file may be too large.
I'm logged into the wrong account
- Tap Settings → Sign Out.
- Sign in with the correct email.
The app is slow
- Pull down on any screen to refresh.
- Close the app and reopen it.
- Make sure you're on a strong internet connection.
- Update the app from the App Store or Google Play.
The app crashed when I opened it
- Update to the latest version.
- Restart your phone.
- If it keeps happening, reinstall the app and sign back in.
I changed schools and need to start over
Contact your old school to remove you and your new school to invite you. Your account itself stays the same.
I see "You don't have access to this school"
You're either signed in with the wrong email, or your school hasn't finished setting up your account. Contact your school office.
I see content that shouldn't be on Inscriti
Tap the flag icon on the post or comment and choose a reason to report. A school admin will review it.